MANAGMENT:
STYLE
Transparency: Provide direct & honest feedback
Time blocking: Creating space for solid designs, stakeholder expectations
Design Empathy: Held may different roles so have perspective on challenges with mangers, stakeholders, leadership
Open door policy: Always available for conversations
Systems + Process improvement: Allow designers to stay focused on deliverables by putting procedures in place. Making systems duplicatable
Non-Biased: Able to see both sides, perceptions vs reality
Support: Help unblock designers so they can do their best work
MANAGEMENT:
SELF REFLECTION
Be responsive to data: Apply analytics and research to define design
Be empathetic: How can we help users be successful?
Be truthful: Focus on solid design rather than a motive
Be improving: Make designs better than before, always improving, automating design systems and consistency
Be supportive: Collaboration is essential for improvement and maturity in designs
Be willing to fail: Don’t be afraid to be wrong, be open to changes with new information
MANAGEMENT:
DELIVERABLES
Business objectives:
Features
Revenues
Customer acquisition
Customer feedback:
I have a problem, what’s the solution
I want to be able to ______
Please fix ______
Analytics:
EG: Customer retention is ___%
EG: Customers get stuck at ____ point in the workflow
Research:
NSAT scores on design tell us what is successful and worthy of building
MANAGEMENT:
team culture
Acknowledgment: Awareness of improvements in design skills and personal achievements
Conduct: Time management and completion of tasks
Training: Prioritizing time for learnings of industry leaders and speakers
Team connections: happy hours, down time to connect
Semi-annual share outs: Celebrating deliverables and accomplishments with design, engineering and product teams
MANAGEMENT:
HIRING + what I look for
Individual:
Ability to absorb large amounts of ambiguous information and distill to a design
Deliver and receive design feedback in constructive ways
Able to handle difficult conversations with stakeholders
Knows design tools or comparable ones
Problem solver for the end user
Systems builder
Analytical, logical and able to provide rationale
Is personality a good fit with current team members
“Management is doing things right;
Leadership is doing the right things.”