Team deliverables

Working with my team comprises of two dimensions: strategic and tactical.

Strategically:

Aligning UX strategy with organization goals
Create UX process development
Position team to be an asset to the broader organization

Tactically:

Front line leader working with designers
Liaise with Project/Product Managers

Team collaboration:

Example of a tool for project managers to track customer engagements, milestones, financial statuses

When an enterprise customer agrees to deliver a project, contracts are signed after agreeing on solution outcomes, completion cost to completion and longevity of the project. This tool allows a Project Manager to coordinate staffing to complete the work, track all related costs, track the burn down rate and make adjustments as needed. This tool was given an overhaul with new features and upgraded the UI in an organized and more simplified way. User satisfaction has been overwhelmingly enthusiastic.

Engagement summary

This dashboard of the engagement allows the project manager to see customer contact info, the burn rate based on contract estimate and insights to key information.

[1.1] Engagement summary (original design)

Engagement forecasting

This view allows the project manager to estimate, track and manage the project financials and burn down rate based on the estimate for said project. The PM also manages the staffing, scheduling of hours and cost of the project from start to finish.

[2.0] Forecasting page in default / expanded state (final build)

[2.1] Forecasting page in collapsed state (final build)

[2.2] Forecasting page (original design)

Research and testing

The following scorecard is the outcome of testing of the above designs. Our team collaborated on designs ideas, worked with a dedicated researcher, watched all sessions, discussed viable changes and handed off to dev. Several bug bashing sessions happened to finalize the build before release.