portal migration

The majority of Microsoft’s revenue comes from large organization buying product en mass, referred to as the Volume Licensing program. In the past, those customers used a certified partner to manage their software and the customer’s partners used a specific partner portal. As online shopping increased, customers desired an opportunity to manage and purchase products on their own, removing the need for partners. Microsoft met this request and started the migration of their products to the Microsoft Admin Center. This was a huge endeavor on the back end as well as the UX experience.

Previous portal

Snapshot of the approved modal design for messaging to the customers letting them know the portal was about to be deprecated and transitioned over to the Microsoft Admin Center.

EXPLORATIONS

This example showcases the different ways to share messaging that a customer’s content has moved and the information architecture has changed. A modal with links allowed the customers to learn where content was moved.

DELIVERED DeSIGN

Approved and developed design showed customers what they had before and where their products moved to.